Terms and Conditions bonus99myr –
Complete Platform User Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you as the user and bonus99myr as the platform operator. By browsing, registering, or using any part of the bonus99myr website or app, you automatically agree to comply with all terms stated in this document.

This document should be read together with Privacy Policy and the Responsible Gaming which form part of the overall agreement between you and bonus99myr. In the event of any conflict between these documents, these Terms and Conditions shall apply unless otherwise stated.

Bonus99myr reserves the right to amend, update, or replace any part of these terms at any time without prior notice. You are responsible for reviewing these terms periodically. Continued use of the platform after any amendment is published constitutes your acceptance of the updated terms.

2 User Eligibility

To use the bonus99myr platform, you must meet all of the following eligibility requirements at the time of registration and throughout the period your account is active:

• At least 21 years old at the time of registration.
• An individual with the legal capacity to enter into a binding agreement.
• Not a resident or citizen of any country where online gambling is prohibited.
• Not currently on a self-exclusion list or banned by any relevant regulatory body.
• Not registering or using an account on behalf of another person unless otherwise stated.

Bonus99myr reserves the right to request age and identity verification documents at any time. If a user is found not to meet the eligibility requirements, the account will be suspended immediately and any remaining balance will be returned upon completion of the investigation, subject to applicable regulations.

3 Registration and Account Management

Each user is only permitted to hold one active account at bonus99myr. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or devices — are strictly prohibited and may result in the closure of all associated accounts without any balance refund.

During registration, you are required to provide accurate, current, and complete information. This includes your full name as shown on your identity document, date of birth, active phone number, and a valid email address. A KYC (Know Your Customer) process will be carried out before your first withdrawal is processed.

You are fully responsible for keeping your password and account login details confidential. Any activity occurring under your account will be considered your own action unless you promptly report unauthorized access to our support team.

4 Deposit and Payment Methods

Bonus99myr accepts deposits via a range of valid and recognised payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, direct bank transfer, Visa and Mastercard credit/debit cards, and several supported crypto payment methods.

All deposits must be made using a payment method registered in your own name. Using a third-party bank account, eWallet, or card for deposit purposes is prohibited and may result in your account being frozen pending investigation.

• Minimum and maximum deposit limits vary by payment method and can be reviewed on the Deposit.
• Bonus99myr does not charge any additional fees for deposits; however, payment providers may apply their own fees.
• Deposit funds will only be credited to your gaming account once payment has been fully confirmed by the payment provider.
• Bonus99myr is not responsible for any delays caused by third-party payment providers.

All deposit transactions are final once credited. If an incorrect deposit or technical issue occurs, please contact our support team within 24 hours for further investigation.

5 Fund Withdrawal

Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account in your name. This is an industry-standard security measure to prevent money laundering and fraud.

Before your first withdrawal is processed, you are required to complete the KYC process by uploading a copy of your identity document (MyKad or passport) and proof of current address. This process is typically completed within 24 business hours.

• Approved withdrawal requests will be processed within 1–3 hours on business days.
• Withdrawals to eWallets such as Touch 'n Go and GrabPay are typically completed within 30 minutes of approval.
• Bonus99myr does not charge any processing fees for standard withdrawals.
• Daily and monthly withdrawal limits are set according to your account verification level.

Bonus99myr reserves the right to request additional supporting documents before processing any withdrawal deemed unusual or suspicious. This is done solely to protect the security of your account and funds.

6 Bonuses, Promotions, and Loyalty Programme

All bonuses and promotions offered by bonus99myr are subject to specific conditions stated in their respective promotion terms. These conditions include but are not limited to rollover (wagering) requirements, eligible game restrictions, validity periods, and maximum withdrawal limits from bonus wins.

Welcome bonuses and other promotions are only available to new players who register and make their first deposit in accordance with the stated terms. Using multiple accounts to claim the same bonus constitutes bonus abuse and may result in the cancellation of all bonuses and account closure.

• Bonus99myr reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Winnings earned using bonus balance cannot be withdrawn until the rollover requirements are fully met.
• If bonus abuse is detected, bonus99myr reserves the right to forfeit the bonus along with any associated wins.
• Only one bonus may be used at a time unless otherwise stated in the promotion terms.

7 Game Rules and User Conduct

All games available on the bonus99myr platform use a Random Number Generator (RNG) certified by internationally recognised independent testing bodies. This ensures every game outcome is fully random and cannot be manipulated by any party, including bonus99myr itself.

The following conduct is strictly prohibited on the bonus99myr platform and may result in account suspension or closure without prior notice:

• Use of software, bots, or any automated tools to play or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or exploit system vulnerabilities.
• Attempting to hack, attack, or disrupt platform operations in any way.
• Use of stolen or unauthorized credit card or bank account details to make a deposit.
• Threatening, abusive, or disrespectful behaviour toward support staff or other players.

Game results recorded by the bonus99myr server are final. Any disputes regarding game outcomes must be submitted to the support team within 48 hours of the incident.

8 Account Security and Data Protection

Bonus99myr uses 256-bit SSL encryption to protect all communications between your browser or app and our servers. All personal and financial information is handled in accordance with our Privacy Policy, which can be reviewed on the Privacy Policy.

You are responsible for ensuring that the device used to access bonus99myr is secure and free from malware. bonus99myr is not liable for any losses arising from the use of an infected device or an unsecured network.

Two-factor authentication (2FA) is strongly recommended for all accounts. Once enabled, every login attempt from a new device will require OTP verification sent to your registered phone number. Biometric login is also supported on compatible devices.

9 Account Closure and Suspension

You may close your bonus99myr account at any time by contacting our support team. Prior to closure, all pending bonus rollover requirements will be forfeited, and any valid cash balance will be processed for withdrawal through the standard procedure once the review is complete.

Bonus99myr reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• The user is found to have violated any terms in this document.
• Suspicious activity or signs of fraud have been detected on the account.
• The user provided false information during registration or the KYC process.
• There is an unresolved chargeback dispute.
• Account linked to money laundering or other illegal activities.

In cases where an account is closed due to a terms violation, bonus99myr reserves the right to withhold the account balance pending the completion of an investigation. If the investigation confirms no wrongdoing, the cash balance will be returned.

10 Limitation of Liability

Bonus99myr is not liable for any financial losses or indirect damages incurred as a result of using the platform, including but not limited to gambling losses, temporary technical disruptions, or unexpected game outcomes.

While we always strive to keep the platform running without interruption, bonus99myr does not guarantee that the service will be available at all times, error-free, or virus-free. Scheduled and unscheduled maintenance may occur from time to time.

Bonus99myr's total liability to users under any circumstances shall not exceed the net deposit amount made by the user in the 30 days preceding the relevant claim, subject to applicable law.

11 Terms Amendment

Bonus99myr reserves the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to users via in-platform notifications or email to your registered address at least 7 days before the changes take effect, except in situations requiring immediate action for security or legal reasons.

The "Updated" date shown at the top of this document indicates when these terms were last reviewed. You are encouraged to check this page periodically to stay informed of any recent changes.

12 Contact Us

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the bonus99myr support team is ready to assist you 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available on the platform after login
• Operating Hours: 24/7 all year round

For frequently asked questions and platform usage guides, please visit the FAQ page first — most answers are already available there.